Dear Customer,
Firstly, we sincerely thank you for your continuous support and purchases at our store. We deeply regret to inform you that some consumers have recently encountered quality issues with our products. These problems have been preliminarily determined to be a result of operational oversight in the logistics management of the e-commerce platform, leading to defective items being mistakenly relisted. We also cannot rule out the possibility of exploitation of platform rule loopholes by competitors from other countries on the same e-commerce platform, maliciously encouraging returns and causing the relisting of defective products.
We value the shopping experience and satisfaction of each customer, and thus, we are deeply sorry for the inconvenience caused by this situation. We have immediately addressed this issue with our e-commerce platform partner to ensure that such occurrences will not happen again. We have strengthened communication and supervision with the e-commerce platform and have established stricter inspection standards to prevent defective products from being relisted.
At the same time, we would like to apologize to all affected customers, especially those who have received defective items. We highly value your feedback and opinions, and we will make every effort to resolve these issues. If you receive any defective items, we will provide options for refunds or replacements to ensure that you receive the satisfaction you deserve from your purchase.
We genuinely appreciate those customers who have provided authentic positive reviews for our products. Your comments mean a lot to us. We also sincerely hope that customers who have had a negative experience will give us a chance to make it right. We will consider this incident as a lesson and continuously improve our operational processes and quality control to ensure that you have an exceptional shopping experience at our store.
Lastly, we humbly accept both positive and negative reviews. However, we earnestly request that if you receive a defective product, please contact us immediately so that we can have the opportunity to make it right and restore your satisfaction with our products. We deeply apologize and assure you that we will do everything in our power to regain your trust and support. If you have any other questions or concerns, please feel free to reach out to us, and we will do our best to address your needs.
Once again, we thank you for your support and understanding towards our store.
Sincerel
